SERVICE
POLICY.
Clear expectations make for a better detailing experience. Please review the following policies before booking your appointment.
A 15% deposit is required to secure your appointment. Your appointment is not considered confirmed until the required deposit has been successfully processed.
Clients may choose to pay the full service amount in advance. Otherwise, the remaining balance is due after the service is completed and you have had an opportunity to review the finished work.
We understand that plans can change. If you need to cancel or reschedule, please provide at least 48 hours' notice.
Deposits are non-refundable when an appointment is cancelled within 48 hours of the scheduled appointment time.
When sufficient notice is provided, we will do our best to move your appointment to another available time.
Anytime Detail is a mobile detailing service throughout Greater Victoria. We come to your home or workplace.
Please make sure the vehicle and surrounding service area are accessible at the scheduled appointment time. We also ask that any required water or power access discussed during booking is available when we arrive.
If we cannot safely or reasonably access the vehicle or service area, the appointment may need to be rescheduled.
Please remove valuables, important documents, cash, loose personal belongings, and any items you do not want moved before your appointment.
Small everyday items may need to be moved temporarily in order to clean the surrounding area. We recommend clearing the vehicle as much as reasonably possible so we can spend more of your appointment time detailing.
Please let us know about any known damaged, loose, cracked, repaired, delicate, or malfunctioning components before service begins.
Older or previously damaged materials may react differently during cleaning. This can include worn upholstery, damaged trim, peeling coatings, failing adhesives, cracked plastics, loose switches, and other compromised components.
We may photograph visible pre-existing damage or unusual vehicle conditions before beginning work.
Service durations shown online are estimates. The actual time required can vary depending on vehicle size, condition, contamination level, stains, pet hair, weather, and the package selected.
We aim for the best practical result using professional products and techniques. Some permanent stains, scratches, discoloration, damage, odors, or deeply embedded contamination may not be fully removable through detailing alone.
If we discover that the vehicle requires substantially more work than the selected package reasonably covers, we will discuss the situation with you before proceeding with any significant additional work.
Because we operate as a mobile service, weather can occasionally affect an appointment.
Heavy rain, extreme weather, unsafe working conditions, or conditions that could negatively affect service quality may require us to delay or reschedule an appointment.
If Anytime Detail needs to reschedule because of weather or another condition outside your control, we will contact you and arrange another available appointment time.
At the end of your appointment, we encourage you to walk around the vehicle and review the completed service.
If there is an area you believe was missed or needs additional attention, please bring it to our attention during the final walkaround so we have the opportunity to address it.
Any remaining service balance is due following completion of the service and final review.
If you are unsure which package your vehicle needs, send us a few photos or give us a call before booking.